Responsible Gaming
Our Commitment to Responsible Gaming
At Lock In The Love, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gambling practices and supporting our players in maintaining healthy gaming habits.
Age Verification
All players must be at least 18 years of age or the legal gambling age in their jurisdiction to use our platform. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not gamble.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, it may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the time and money spent gambling
- Gambling with money needed for essential expenses (rent, food, bills, medication)
- Feeling anxious or irritable when unable to gamble
- Gambling with increasing amounts of money to achieve the same level of excitement
- Neglecting work, study, or family responsibilities due to gambling
- Attempting to reduce or control gambling without success
- Borrowing money or getting into debt to fund gambling
- Relationship conflicts caused by gambling behaviour
- Using gambling as a way to escape problems or difficult emotions
Self-Help Tools and Controls
We provide a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account
- Loss Limits: Set a limit on how much you are willing to lose during a specific period
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Session Time Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
- Account Pause: Pause your account for a cooling-off period without losing access to your funds
To access these tools, please visit your account settings or contact our customer support team.
Support and Help Resources
If you are struggling with problem gambling, help is available. Please reach out to one of these confidential support organisations:
Australia
- Gambling Help Online – Free, confidential counselling and support for problem gambling
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (toll-free)
United Kingdom
- GamCare – Free counselling, support, and information on problem gambling
Website: www.gamcare.org.uk
National Problem Gambling Clinic: Available throughout England - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Advocacy, research, and education on responsible gambling
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Free, confidential helpline and resources
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Website: www.bzga.de
Telephone counselling: 0800 137 27 00 (toll-free)
Take Action Today
If you believe you have a gambling problem, please seek help immediately. Reaching out to a support organisation is a sign of strength, not weakness. The resources above are free, confidential, and staffed by trained professionals who understand problem gambling.
Remember: You are not alone, and help is always available.